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Innovations: Best Practices in Ambulatory Care

This program happened in the past, and no dates are currently scheduled.

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Conference ID



Participants are saying
“Thank you for a wonderful and stimulating conference. Everything was perfect!”
2019 attendee, in-person event

Ambulatory care environments have become central to health care improvement as team-based care and population health models are being implemented.

This conference will highlight ambulatory best practices across the region.

Particular emphasis on population specific care and improving efficiencies through care transitions will be presented.


Participants are saying
2019 attendee, in-person event

Members of ambulatory care teams including providers and clinical staff as well as other health care professionals will benefit from attending.

Agenda and Objectives

  • 7:30 a.m. | Sign In/Visit Virtual Exhibitors
  • 7:55 a.m. | Welcome
  • 8 a.m. | A Guide for the Primary Care Clinician on Methods for Engaging Families in Behavioral Health Services for the Child or Adolescent
    James Waxmonsky, MD

    • Review the benefits of integrating pediatric behavioral health services into primary care.
    • Demonstrate best practices for assessing behavioral health needs of families in primary care settings and promoting engagement with pediatric behavioral health services.
    • Describe the services available through the Pennsylvania Telephonic Psychiatric Service Program run by PA HealthChoices.
  • 8:45 a.m. | Best Practices in Care Management
    Rebecca L. Griffin, BSN, RN
    Maria Radwanski, MSN, RN, CRRN

    • Define best practices in Care Transitions.
    • Discuss use of best practice strategies across the continuum of care at Penn State Health to ensure seamless transitions of care.
  • 9:30 a.m. | Break/Visit Virtual Exhibitors
  • 9:50 a.m. | Trends in Home Infusion
    Ashley Wharton, MSN, RN
    Peter Steele, MBA, RPh

    • Describe clinical components of providing care in the home.
    • Examine forces impacting home infusion care.
  • 10:35 a.m. | Better Together, Community Health Workers: Improving Health Outcomes
    Jennifer L. Kraschnewski, MD, MPH
    Andrea Murray, MPH

    • Describe the scope of practice and core competencies of a community health worker.
    • Discuss various community health worker models.
  • 11:20 a.m. | Break/Visit Virtual Exhibitors
  • 11:40 a.m. | Meditation for Stress Resilience and Well-Being
    Lisa Hanlon Wilhelm, BS Pharm, RPh

    • Recognize the effects of stress and burnout.
    • Explain the emerging science and health benefits of meditation.
  • 12:25 p.m. | Getting to Know PA211
    Kelly Gollick, MSW

    • Describe the services offered by PA211 to the community.
    • Explain how PA211 can assist with addressing the social determinants of health with patients.
  • 1:10 p.m. | Adjournment



Penn State College of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Penn State College of Medicine designates this live activity for maximum of 5 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses Using AMA Credit

Nurses will receive a certificate from Penn State College of Medicine verifying their participation in 5 hours of approved continuing medical education. Continuing education activities which are approved by accredited institutions of higher education and that are relevant to patient care or professional nursing meet the requirements of mandatory continuing education for registered nurses in Pennsylvania, as required by the Pennsylvania State Board of Nursing. The Board of Nursing recommends that nurses retain their certificates for a period of at least five years. Additional information is available through the State Board of Nursing website.

These credits meet the criteria set by the ANCC, American Nurses Credentialing Center as contact hours that are acceptable for renewal certification. Additional information is available through the American Nurses Credentialing Center website.

Social Work

Penn State is an approved provider as defined by Pa. Code Sections 47.36(a)(3), 48.36(a) (3), and 49.36(a) (3). Social workers, marriage and family therapists, and professional counselors licensed by the state of
Pennsylvania can earn 5 clock hours of continuing education for completing this course.


Fee is $55 per person and includes cost of instruction, online handout materials and all listed meals.

Credit card payment is required at time of registration.

Registrations received after May 20, 2021, will incur a $25 late fee.

Cancellations received after May 14, 2021, will be assessed a $25 processing fee.

No refunds will be made for cancellations that are received after May 18, 2021.


A completed evaluation is required in order to receive a certificate for attending this activity. Please complete and submit the evaluation within the specified time frame.


The University reserves the right to cancel or postpone any course or activity because of insufficient enrollment or other unforeseen circumstances. If a program is canceled or postponed, the University will refund any program registration fees paid but cannot be held responsible for any related costs, charges or expenses, including cancellation/change charges assessed by airlines or travel agencies.

Program registrants who are experiencing illness or have been exposed to anyone who is ill should contact the Continuing Education office before attending any in-person activities.


Content and speakers for all programs are subject to change. Registrants will be notified of any significant updates.


On-campus educational activities provided by Penn State College of Medicine Continuing Education are required to follow healthcare facility guidelines. Off-campus events provided by Penn State College of Medicine Continuing Education follow the COVID-19 requirements of that venue. We ask that all participants respect that some attendees may still choose to wear masks for activities. Check the venue website for the latest requirements and recommendations. Please do not attend this activity if you have symptoms or have been exposed to someone with COVID-19. By attending the activity, you attest that you do not have any symptoms suggestive of COVID-19, which may include fever, cough, shortness of breath, sore throat, loss of taste, loss of smell or any other sign of illness.

Access (ADA)

Penn State encourages people with disabilities to participate in its programs and activities. Participants who anticipate needing any type of special accommodation or who have questions about the physical access provided should contact the Continuing Education office at least one week in advance of participation or visit.

Disclosure and Conflict of Interest (COI and Educational Balance)

It is Penn State policy to ensure balance, independence, objectivity and scientific rigor in all educational programs. Faculty and course directors have disclosed relevant financial relationships with commercial companies, and Penn State has a process in place to mitigate any conflict of interest. Complete faculty disclosure will be provided to program participants at the beginning of the activity.

University Nondiscrimination Policy

This publication is available in alternative media on request. The Pennsylvania State University is committed to the policy that all persons shall have equal access to programs, facilities, admission and employment without regard to personal characteristics not related to ability, performance or qualifications as determined by University policy or by state or federal authorities. It is the policy of the University to maintain an academic and work environment free of discrimination, including harassment. The Pennsylvania State University prohibits discrimination and harassment against any person because of age, ancestry, color, disability or handicap, genetic information, national origin, race, religious creed, sex, sexual orientation, gender identity or veteran status and retaliation due to the reporting of discrimination or harassment. Discrimination, harassment or retaliation against faculty, staff or students will not be tolerated at The Pennsylvania State University. Direct all inquiries regarding the Nondiscrimination Policy to the Affirmative Action Director, The Pennsylvania State University, 328 Boucke Building, University Park, PA 16802-5901; 814-863-0471 (TTY). US M.Ed. J6476

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