PMDA Regional Spring Meeting: Please Don’t Say That to a Family, Say This Instead

This program happened in the past, and no dates are currently scheduled.

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This meeting will include an update on long-term care professional issues as well as a presentation about the sharing of information by post-acute and long-term care providers.


All health-care staff in post-acute and long-term care settings are welcome to attend. Medical directors, physicians managing long-term care patients, advanced practice professionals, nursing staff, nursing home administrators and others are welcome. Non-PMDA members are always welcome.


  • Discuss the relationship between critical thinking skills and information sharing
  • Address the significance of faculty culture and how it correlates with communication
  • Discuss customer service and specific ways to make it great
  • Identify what information should never be shared
  • Describe how to handle situations when the customer makes unreasonable demands
  • Offer strategies to build successful partnerships with families
  • Describe the elements of notification and how to incorporate emotion into information sharing


This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education through the joint providership of Penn State College of Medicine and The Pennsylvania Society for Post-Acute and Long-Term Care Medicine.


This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Penn State College of Medicine and The Pennsylvania Society for Post-Acute and Long-Term Care Medicine.

Penn State College of Medicine is accredited by the ACCME to provide continuing medical education for physicians. Penn State College of Medicine designates this live activity for a maximum of 1 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses Using AMA Credit

Nurses will receive a certificate from Penn State College of Medicine verifying their participation in 1 hour of approved continuing medical education. Continuing education activities which are approved by accredited institutions of higher education and that are relevant to patient care or professional nursing meet the requirements of mandatory continuing education for registered nurses in Pennsylvania, as required by the Pennsylvania State Board of Nursing. The Board of Nursing recommends that nurses retain their certificates for a period of at least five years. Additional information is available through the State Board of Nursing.

American Board of Post-Acute and Long-Term Care Medicine

This live activity has been pre-approved by the American Board of Post-Acute and Long-Term Care Medicine (ABPLM) for a total of 1 management hour toward certification as a Certified Medical Director (CMD) in post-acute and long-term care medicine. The CMD program is administered by the ABPLM. Each physician should claim only those hours of credit actually spent on the activity.

Nursing Home Administrators

The State Board of Examiners of Nursing Home Administrators has approved this program for 1 clock hour under provider number PR000201L.


  • 6 p.m. | Exhibits and Dinner
  • 6:30 p.m. | Welcome, PMDA Business Update, Announcements and Highlights
  • 6:45 p.m. | Please Don’t Say THAT to a Family, Say THIS Instead
  • 7:45 p.m. | Speaker Q&A, Wrap-up and Networking
  • 8 p.m. | Adjournment


Paige Hector, LMSW
Clinical Educator and Consultant
Paige Ahead Healthcare Education & Consulting, LLC
Tucson, AZ

As a clinical educator, Paige is a frequent speaker at health-care conferences across the country on diverse topics including end-of-life care conversations, clinical operations for the interprofessional team, process improvement, statistical theory, documentation and care plans. She is skilled at inspiring staff to critically evaluate their own organizations and then gives them the resources and guidance to make necessary changes. With over 25 years’ experience in long-term and post-acute care, she brings a wealth of knowledge to her work.

Published in 2017, Paige co-authored a chapter on palliative care in nursing homes in the book titled “Conversations in Palliative Care: Questions and Answers with the Experts,” 4th edition. Published in 2016, she wrote two chapters for the textbook titled “Managing the Long-Term Care Facility: Practical Approaches to Providing Quality Care.” Monthly, she contributes a column in the “Getting on the Same Page” segment for the “Nursing and Assisted Living Facility Professionals” newsletter.


There is no charge for this program, though registration is required.


The University reserves the right to cancel or postpone any course or activity because of insufficient enrollment or other unforeseen circumstances.


A continuing education service of Penn State College of Medicine, jointly provided by the Pennsylvania Society for Post-Acute and Long-Term Care Medicine.

Access (ADA)

Penn State encourages persons with disabilities to participate in its programs and activities. If you anticipate needing any type of special accommodation or have questions about the physical access provided, please contact Continuing Education at least one week in advance of your participation or visit.


Content and speakers for all programs are subject to change. Registrants will be notified of any significant updates.

Disclosure and Conflict of Interest (COI and educational balance)

It is our policy to ensure balance, independence, objectivity, and scientific rigor in all of our educational programs. Faculty and course directors have disclosed relevant financial relationships with commercial companies, and Penn State has a process in place to resolve any conflict of interest. Complete faculty disclosure will be provided to program participants at the beginning of the activity.

University Nondiscrimination Policy

This publication is available in alternative media on request. The Pennsylvania State University is committed to the policy that all persons shall have equal access to programs, facilities, admission, and employment without regard to personal characteristics not related to ability, performance, or qualifications as determined by University policy or by state or federal authorities. It is the policy of the University to maintain an academic and work environment free of discrimination, including harassment. The Pennsylvania State University prohibits discrimination and harassment against any person because of age, ancestry, color, disability or handicap, genetic information, national origin, race, religious creed, sex, sexual orientation, gender identity, or veteran status and retaliation due to the reporting of discrimination or harassment. Discrimination, harassment, or retaliation against faculty, staff, or students will not be tolerated at The Pennsylvania State University. Direct all inquiries regarding the Nondiscrimination Policy to the Affirmative Action Director, The Pennsylvania State University, 328 Boucke Building, University Park, PA 16802-5901; tel 814-863-0471/TTY. US M.Ed. A6259

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