PMDA Regional Meeting: Demanding Residents – “I Want It and I Want It Now”

This program happened in the past, and no dates are currently scheduled.

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Conference ID



This meeting will discuss ways to improve management of demanding residents in long-term care settings.


All health care staff in post-acute and long-term care settings, medical directors, physicians, advanced practice professionals, nursing staff and nursing home administrators, and non-PMDA members, are welcome to attend.


  • Define demanding residents
  • Identify practices that may make a demanding resident worse
  • Model a conversation with a demanding resident about their needs vs. their wants
  • Define a behavioral care plan
  • Identify four strategies to manage demanding residents


Rebecca Ferrini, MD, MPH, CMD

Dr. Rebecca Ferrini is a full-time medical director for the County of San Diego 192-bed distinct part-skilled nursing facility serving a younger, safety-net population. She received the 2009 AMDA Medical Director of the Year Award, and the 2012 AMDA Clinical Practice Committee Volunteer of the Year award for stewardship of the AMDA practice guideline for Younger Adults. She speaks and publishes in the areas of decision-making capacity, behavioral management, Huntington’s disease and younger adults. She has specialty in hospice and palliative medicine and general preventive medicine.

Her facility is rated five stars (CMS 20/20), has been named a top nursing home in the United States for six consecutive years by U.S. News and World Report, and received the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) 2017 Gold – Excellence in Quality Award as well as achieving a National Baldrige site visit in 2018.


Feb. 7, 2019, 6 to 8 p.m.

  • 6 p.m. | Exhibits and dinner
  • 6:30 p.m. | Presentation
  • 7:30 p.m. | Speaker question-and-answer session and wrap-up
  • 7:45 p.m. | PMDA update and announcements
  • 8 p.m. | Adjournment



This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Penn State College of Medicine and The Pennsylvania Society for Post-Acute and Long-Term Care Medicine.

Penn State College of Medicine is accredited by the ACCME to provide continuing medical education for physicians. Penn State College of Medicine designates this live activity for a maximum of 1 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses Using AMA Credit

Nurses will receive a certificate from Penn State College of Medicine verifying their participation in 1 hour of approved continuing medical education. Continuing education activities which are approved by accredited institutions of higher education and that are relevant to patient care or professional nursing meet the requirements of mandatory continuing education for registered nurses in Pennsylvania, as required by the Pennsylvania State Board of Nursing. The Board of Nursing recommends that nurses retain their certificates for a period of at least five years. Additional information is available through the State Board of Nursing website.


This live activity has been pre-approved by the American Board of Post-Acute and Long-Term Care Medicine (ABPLM) for a total of 1 management hour toward certification as a Certified Medical Director in post-acute and long-term care medicine. The CMD program is administered by the ABPLM. Each physician should claim only those hours of credit actually spent on the activity.


The State Board of Examiners of Nursing Home Administrators has approved this program for 1 clock hour under provider number PR000201L.


This program is free, but registration is required.

Access (ADA)

Penn State encourages persons with disabilities to participate in its programs and activities. If you anticipate needing any type of special accommodation or have questions about the physical access provided, please contact Continuing Education at least one week in advance of your participation or visit.


Content and speakers for all programs are subject to change. Registrants will be notified of any significant updates.

Disclosure and Conflict of Interest (COI and educational balance)

It is our policy to ensure balance, independence, objectivity, and scientific rigor in all of our educational programs. Faculty and course directors have disclosed relevant financial relationships with commercial companies, and Penn State has a process in place to resolve any conflict of interest. Complete faculty disclosure will be provided to program participants at the beginning of the activity.

University Nondiscrimination Policy

This publication is available in alternative media on request. The Pennsylvania State University is committed to the policy that all persons shall have equal access to programs, facilities, admission, and employment without regard to personal characteristics not related to ability, performance, or qualifications as determined by University policy or by state or federal authorities. It is the policy of the University to maintain an academic and work environment free of discrimination, including harassment. The Pennsylvania State University prohibits discrimination and harassment against any person because of age, ancestry, color, disability or handicap, genetic information, national origin, race, religious creed, sex, sexual orientation, gender identity, or veteran status and retaliation due to the reporting of discrimination or harassment. Discrimination, harassment, or retaliation against faculty, staff, or students will not be tolerated at The Pennsylvania State University. Direct all inquiries regarding the Nondiscrimination Policy to the Affirmative Action Director, The Pennsylvania State University, 328 Boucke Building, University Park, PA 16802-5901; tel 814-863-0471/TTY. US M.Ed. A6429-19-V

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